Find yourself with extra time on your hands? Then let us look at ways you can best utilise this period to empower your employees, your organisation and yourself as a whole thus emerging stronger and rearing to go.
Train Employees
This is the right time to put into action all those plans to conduct training sessions for your employees to learn and implement the most relevant technologies. The hectic pace of normal office routine would have made it difficult to fit the training program around your employees’ work schedule. However now it will be so much easier to set fixed time schedules to ensure everyone gets to be a part of it. So use this opportunity to organise the online training sessions for your employees.
This is also the perfect time for you to update yourself on upcoming trends in the industry, this will ensure that when the business world opens up completely, you will hit the ground running and be fully equipped to utilise the window of opportunity.
Redefine Customer Service
You must have already shifted a majority of your interactions with customers to social media or video conferencing apps. This would also be the right time to look at ways to shift a majority of your business operations online. Whether it be products or services look at increasing your online presence in terms of marketing and promotions. In relation to delivery of your products/services to customers, this is the perfect time to look at ways to strengthen the supply chain and ensure on time home delivery to customers.
Rethink Operational Strategies
There is going to be a new normal the world is going to go back to, so utilise this time to map out your organisation’s new operational strategy. These are the numerous operational aspects which can be reset:
Regulation Policy and Precautionary Measures
Based on the government directives, you and your team can chart out the necessary precautions to be taken and set the new regulation policy. Going one step further and making arrangements for required safety equipments and protective gears will ensure that your organisation will be able to make a seamless transition to the new mode of working.
Online Sales Strategy
As we mentioned this is the time to look at the technicalities of shifting your business operations online whether it is:
Advertising – Look at novel options to promote your products online, for example promotional offers or offering bespoke products/services etc, the options are endless.
Payment – Keep all payment options right from e-wallets to cash on delivery open for your customers.
Delivery – Ensure you have all the safety precautions in place to keep both your customers and delivery team safe.
Follow-up – Establish effective follow-up strategies with customers to ensure a smooth customer experience. Your going the extra mile will definitely ensure customer loyalty.
Along with these strategies this would be the perfect time to implement any other long standing plans you have for the betterment of your organisation.
